Customer Service Representative

5 days ago


Kingston, New York, United States Wickes Full time

About Wickes

Wickes is a leading home improvement retailer, dedicated to providing high-quality products and exceptional customer service. As a Customer Service Assistant, you will play a vital role in delivering an outstanding customer experience, ensuring that every customer leaves our stores feeling valued and satisfied.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the sales team to achieve sales targets and drive business growth.
  • Maintain a high level of product knowledge, ensuring that customers receive accurate information and advice.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect.
  • Participate in visual merchandising and store displays, ensuring that our stores look their best at all times.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, helping you to grow and succeed in your role.
  • A fun and supportive work environment, with a team that is passionate about delivering exceptional customer service.
  • The opportunity to work for a leading retailer, with a strong commitment to customer satisfaction and employee development.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A positive and flexible attitude, with a willingness to adapt to changing circumstances.
  • A strong work ethic, with a commitment to delivering high-quality results.
  • Basic computer skills, with the ability to use our point-of-sale system and other technology tools.

Working at Wickes

At Wickes, we value our employees and recognize the importance of a positive and inclusive work environment. We offer a range of benefits and opportunities, designed to support your career development and well-being. If you are a motivated and customer-focused individual, who is passionate about delivering exceptional service, we would love to hear from you.



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