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Customer Service Representative

2 months ago

Kingston, New York, United States The Lia Group Full time
Job Description

Job Summary:

The Lia Group is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing the flow of our Drive Lane, ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Requirements:

  • Must hold a high school diploma or equivalent.
  • Excellent customer service skills.
  • Basic computer skills.
  • Positive, friendly attitude, along with a customer service mentality.
  • Enjoy working in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Must have a clean and valid driver's license.

Benefits:

  • Medical, dental, and vision insurance.
  • 401K plan with employer match.
  • Continued education, manufacturer hands-on and web-based training.
  • Paid time off.
  • Paid weekly.
  • An employer-funded life insurance plan.
  • Discounts on services and parts.
  • Employee vehicle purchase plans.
  • Company-provided uniforms.

About Us:

The Lia Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). We provide rental and full-body repair services at the Lia Collision Center in Colonie, NY.

We have a team of over 1,500 dedicated staff members who have delivered quality products and exceptional consumer experiences for over 40 years. With a long history of success and continuous expansion, we provide ample opportunity for development and growth to current and future employees.

We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

Community:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.