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Customer Service Representative

2 months ago

Kingston, New York, United States FASTSIGNS #321301 Full time
About the Role

We are seeking a highly skilled Client Relationship Specialist to join our team at FASTSIGNS #321301. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Educate customers on the best solutions for their needs, providing expert advice and guidance.
  • Communicate customer needs to our design and production team members, ensuring seamless execution.
  • Create estimates and orders, and process payments using our point of sale system.
  • Represent the company with integrity and respect, embodying the values of our organization.
Requirements
  • 2-3 years of retail or counter sales experience, preferably in a customer-facing role.
  • High school diploma or equivalent.
  • Outgoing, responsive, and eager to learn, with the ability to build strong relationships.
  • Great listening and organizational skills, with the ability to multitask and prioritize tasks.
  • Ability to sit for long periods (4 hours or more) and view a computer screen for extended periods.
  • Type 60+ words per minute.
  • Knowledge of Google Suite or Microsoft Office.
  • Enjoy working with people, likes to problem-solve, and possesses a friendly and positive can-do attitude.
What We Offer
  • Paid vacation.
  • Paid sick time.
  • Paid holidays.
  • Weekends off.
  • 401k matching.
  • Supplemental Health Insurance (Aflac).
  • Bonus programs.
  • Professional development and advancement opportunities.
  • Team-building events.
  • Personal project/family event free signage (per year allowance).
  • Free signage for your favorite charity (per year allowance).