Customer Support Specialist

3 weeks ago


Columbia, Maryland, United States Avaya Full time
About the Opportunity

As a key member of our diverse team, you will play a vital role in supporting end-user installations and migrations to Avaya Aura from Avaya CS1000 in a large-scale enterprise solution. With limited guidance, you will work on projects within defined criteria, providing solutions to a diverse range of moderately complex problems.

To succeed in this role, you will need to manage your time effectively and be a self-starting team player.

About the Responsibilities

Key responsibilities include:

  • Providing software support for integrated Avaya Aura Communication solutions utilizing Communications Manager, Systems Manager, Session Manager, Voicemail in a SIP environment
  • Programming, implementation, and professional services support on Avaya Aura Communication Manager
  • Expanding Aura features, including stations, trunking, ARS, AAR, UDP, CORs, COS, Hunt groups, coverage paths, VDNs, vectors, announcements, and all other associated system features
  • Maintaining integrity of resource tracking documents
  • Provisioning of new phones, users, mailboxes, E911 utilizing the following: System Manager, Communication Manager, Session Manager, and IX Messaging
  • Collaborating closely with other team members in a virtual work environment
  • Developing and contributing to process documentation
About the Requirements

Key requirements include:

  • VOIP/SIP experience
  • Experience in large-scale Enterprise Solutions
  • 3-6 years of experience with Avaya Aura communications solutions
  • CM core and station programming within the implementation of AVAYA Communication Manager, SMGR
  • Ability to manage time well and meet multiple deadlines
  • Excellent writing and communication skills
About Avaya

Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.



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