IT Support Specialist

1 day ago

Columbia, Maryland, United States AT&T Full time
Job Title: IT Field Support Specialist

AT&T is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and maintenance for our end-user community.

Job Summary:

The IT Field Support Specialist will be responsible for conducting site surveys, assessing and documenting current site configurations, and preparing specifications for hardware acquisitions. You will also be responsible for preparing engineering plans and site installation technical design packages, developing hardware installation schedules, and preparing site installation and test reports.

Key Responsibilities:
  • Conduct site surveys and assess current site configurations
  • Prepare specifications for hardware acquisitions
  • Prepare engineering plans and site installation technical design packages
  • Develop hardware installation schedules
  • Prepare site installation and test reports
  • Configure computers, communications devices, and peripheral equipment
  • Train site personnel in proper use of hardware
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems
Requirements:
  • High school/GED and 3-5 years of experience
  • 8570 Certification
  • Security + Certification
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
  • Well-versed in installing Windows, software, applications, antivirus, and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills to relate with team members and support workers
Benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

AT&T is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are interested in this opportunity, please submit your application.

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