Crisis Support Team Lead

2 weeks ago


Columbia, Maryland, United States Insight Global Full time
Job Title: Crisis Supervisor

Job Summary:

We are seeking a highly skilled Crisis Supervisor to join our team at Insight Global. As a Crisis Supervisor, you will be responsible for overseeing a team of digital crisis specialists who provide online emotional support to individuals in crisis.

Key Responsibilities:

  • Supervise a team of digital crisis specialists to ensure high-quality support is provided to individuals in crisis.
  • Conduct in-person feedback and quality assurance coaching sessions with team members.
  • Manage and maintain accurate records of team performance and quality assurance metrics.
  • Collaborate with other teams to ensure seamless support and resources are provided to individuals in crisis.
  • Participate in ongoing training and professional development to stay up-to-date on best practices in crisis support and management.

Requirements:

  • Bachelor's degree required; master's degree in Counseling or Social Work preferred.
  • 1 year of leadership experience in mental health services, preferably in crisis support services and/or suicide prevention.
  • Excellent oral and written communication skills.
  • Computer skills with various software, including Microsoft Products.

What We Offer:

Insight Global offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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