Customer Support Technician I
1 week ago
We are seeking a highly skilled and detail-oriented Customer Support Technician I to join our team at Electro Rent. As a key member of our technical support team, you will be responsible for providing exceptional customer service, configuring and installing test equipment, and resolving technical issues in a timely and professional manner.
Key Responsibilities:- Equipment Configuration and Installation: Configure and install test equipment at customer sites, ensuring accurate and efficient setup.
- Technical Support: Provide technical assistance to customers, resolving issues and answering questions in a professional and courteous manner.
- Equipment Maintenance: Perform routine maintenance and repairs on test equipment, ensuring optimal performance and reliability.
- Inventory Management: Manage inventory levels, tracking and reporting on equipment availability and status.
- Communication: Communicate effectively with customers, colleagues, and management, providing clear and concise updates on technical issues and resolutions.
- Education: High school diploma or equivalent required; technical degree or certification preferred.
- Experience: 1-2 years of experience in a technical support role, preferably in the test equipment industry.
- Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; knowledge of test equipment and technical support principles.
This is a full-time position, working 40 hours per week. The successful candidate will be required to work in a dynamic and fast-paced environment, with frequent travel to customer sites and occasional overtime.
What We Offer:Electro Rent offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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Customer Support Technician
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Customer Support Technician
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