Customer Support Technician I

1 week ago


Columbia, Maryland, United States Electro Rent Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Support Technician I to join our team at Electro Rent. As a key member of our technical support team, you will be responsible for providing exceptional customer service, configuring and installing test equipment, and resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Equipment Configuration and Installation: Configure and install test equipment at customer sites, ensuring accurate and efficient setup.
  • Technical Support: Provide technical assistance to customers, resolving issues and answering questions in a professional and courteous manner.
  • Equipment Maintenance: Perform routine maintenance and repairs on test equipment, ensuring optimal performance and reliability.
  • Inventory Management: Manage inventory levels, tracking and reporting on equipment availability and status.
  • Communication: Communicate effectively with customers, colleagues, and management, providing clear and concise updates on technical issues and resolutions.
Requirements:
  • Education: High school diploma or equivalent required; technical degree or certification preferred.
  • Experience: 1-2 years of experience in a technical support role, preferably in the test equipment industry.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; knowledge of test equipment and technical support principles.
Working Conditions:

This is a full-time position, working 40 hours per week. The successful candidate will be required to work in a dynamic and fast-paced environment, with frequent travel to customer sites and occasional overtime.

What We Offer:

Electro Rent offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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