IT Support Specialist

5 days ago

Columbia, Maryland, United States AT&T Full time
Job Title: IT Field Support Specialist

AT&T is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Key Responsibilities:
  • Conduct site surveys and assess current site configuration and user requirements.
  • Analyze existing requirements and prepare specifications for hardware acquisitions.
  • Prepare engineering plans and site installation technical design packages.
  • Develop hardware installation schedules and prepare site installation and test reports.
  • Configure computers, communications devices, and peripheral equipment.
  • Train site personnel in proper use of hardware.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems.
Requirements:
  • High school/GED and five (5) years of experience.
  • 8570 Certification.
  • Security + Certification.
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Well-versed in installing Windows, software, applications, antivirus, and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to lift 50 lbs. multiple times a shift.
  • Must be available to work an 8-hour shift between the hours of 6am and 6pm, as determined by management.
Benefits:
  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.

AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are interested in this opportunity, please submit your application.

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