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Front Desk Representative

2 months ago

Long Beach, California, United States AccorHotel Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairmont Breakers. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Guest Service: Greet guests upon arrival, register them into the computer, and verify reservation details.
  • Room Assignments: Select and block rooms for arriving guests, book same-day reservations, and pre-register guests as required.
  • Account Management: Maintain accurate records of guest accounts, settle accounts upon departure, and ensure all service standards are followed.
  • Communication: Respond to guest inquiries, resolve issues promptly, and maintain a professional demeanor at all times.
  • Teamwork: Collaborate with housekeeping, maintenance, and guest services to fulfill guest requests and ensure a seamless stay.
Requirements:
  • Experience: Minimum 1 year of experience in hospitality, preferably in a luxury hotel environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Education: High school diploma or equivalent required, hospitality diploma an asset.
What We Offer:
  • Competitive Wage: USD $26.00/hour.
  • Benefits: Discounted hotel rooms and food & beverage rates, learning programs through our Academies, and opportunities for growth and development.

Accor is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination and harassment.