Front Desk Coordinator

4 weeks ago


Long Beach, California, United States StretchLab - Long Beach Marina Full time
Job Summary

We are seeking a highly motivated and sales-driven Front Desk/Membership Coordinator to join our team at StretchLab - Long Beach Marina. As a key member of our studio team, you will be responsible for assisting with new membership sales, booking introductory stretches, and retaining current members.

Key Responsibilities:

  • Assist studio leadership with lead generation, follow-up, and close sales
  • Book and confirm prospective clients into introductory stretches or classes
  • Greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing relationships and targeting individual needs and wants
  • Participate in pop-up marketing events, including setup, event, and breakdown of temporary facilities
  • Manage social media accounts and send periodic emails to members under the general manager's supervision
  • Maintain acceptable levels of personal sales production
  • Emphasize and enforce objectives of the club as a complementary wellness provider
  • Present available services to current or prospective members
  • Book quality appointments to achieve monthly sales quotas and follow-up with leads and missed intro classes
  • Participate in special events to promote the studio
  • Maintain Club Ready booking software accurately in coordination with headquarters and local procedures
  • Ensure the studio is clean and tidy, adhering to strict COVID-19 cleaning practices

Requirements:

  • Excellent sales, communication, and customer service skills
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Ability to work weekends and evenings
  • Part-time position typically between 25 and 35 hours per week, with possibility of more
  • Ability to learn and use the Club Ready software system
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Fluency in English and excellent communication skills via in-person, phone, and email
  • Ability to work under pressure and meet tight deadlines
  • Proficient computer skills
  • Daily and/or occasional local travel may be required

Compensation & Perks:

  • Competitive compensation based on experience
  • Free or discounted memberships
  • Commission paid on sales
  • Opportunities for growth within the studios, including additional sales and management opportunities


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