Front Desk Coordinator
4 weeks ago
We are seeking a highly motivated and sales-driven Front Desk/Membership Coordinator to join our team at StretchLab - Long Beach Marina. As a key member of our studio team, you will be responsible for assisting with new membership sales, booking introductory stretches, and retaining current members.
Key Responsibilities:
- Assist studio leadership with lead generation, follow-up, and close sales
- Book and confirm prospective clients into introductory stretches or classes
- Greet and check-in clients and prospects when they enter the studio
- Conduct tours of the facility while establishing relationships and targeting individual needs and wants
- Participate in pop-up marketing events, including setup, event, and breakdown of temporary facilities
- Manage social media accounts and send periodic emails to members under the general manager's supervision
- Maintain acceptable levels of personal sales production
- Emphasize and enforce objectives of the club as a complementary wellness provider
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quotas and follow-up with leads and missed intro classes
- Participate in special events to promote the studio
- Maintain Club Ready booking software accurately in coordination with headquarters and local procedures
- Ensure the studio is clean and tidy, adhering to strict COVID-19 cleaning practices
Requirements:
- Excellent sales, communication, and customer service skills
- Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
- Ability to work weekends and evenings
- Part-time position typically between 25 and 35 hours per week, with possibility of more
- Ability to learn and use the Club Ready software system
- Ability to stand or sit for up to 8 hours throughout the workday
- Fluency in English and excellent communication skills via in-person, phone, and email
- Ability to work under pressure and meet tight deadlines
- Proficient computer skills
- Daily and/or occasional local travel may be required
Compensation & Perks:
- Competitive compensation based on experience
- Free or discounted memberships
- Commission paid on sales
- Opportunities for growth within the studios, including additional sales and management opportunities
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