Service Desk Lead

Fawkes IDM is seeking an experienced IT Service Desk Team Lead to join our team. The successful candidate will oversee the day-to-day operations of our Service Desk, providing exceptional customer service to our staff and ensuring timely resolution of technical issues.Job DescriptionAs an IT Service Desk Team Lead at Fawkes IDM, you will be responsible for...

We are seeking a highly skilled Service Desk Team Lead to join our team at Fawkes IDM. As a key member of our IT department, you will be responsible for overseeing the daily operations of our Service Desk, ensuring that all technical issues are resolved promptly and efficiently.Responsibilities:Lead a team of Service Desk Analysts, providing guidance and...

Job DescriptionWilliams & Connolly LLP is seeking a skilled IT professional to oversee the Help Desk operations. As a key member of our IT team, you will be responsible for managing a team of technical support specialists and ensuring seamless delivery of services to our end-users.Key Responsibilities:Oversee procedures related to help request...

Job DescriptionAshburn Consulting, a leading IT solutions provider in the Washington, DC metropolitan area, is seeking a highly skilled Help Desk Team Lead to oversee daily help desk activities. As a key member of our team, you will be responsible for ensuring timely incident, request, and escalation management.Main Responsibilities:Oversee daily help desk...

Key ResponsibilitiesAs a Technical Service Desk Specialist at The ACI Group, Inc., you will be responsible for:Leading the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for our clients.Oversighting the response to service requests via telephone, email, voicemail, and direct walk-ups.Troubleshooting a variety of technologies, including...

About the RoleWe are seeking an experienced IT Support Manager to join our team in Washington DC. As a Technical Service Desk Specialist, you will be responsible for overseeing the Help Desk operations, providing crucial support to our clients, and ensuring efficient resolution of IT issues. This role requires a strong technical background, excellent...

Key ResponsibilitiesThe Help Desk Team Lead will work closely with the User Services Manager to provide direction and assistance to the Helpdesk Team while ensuring outstanding customer support. This role involves coordinating and scheduling Helpdesk technician work, identifying opportunities to optimize and enhance Helpdesk services, and maintaining the...

Job SummaryWe are seeking a skilled IT Service Desk Specialist to join our team in Columbia, SC. The successful candidate will provide exceptional customer service and technical support to our end-users, ensuring seamless resolution of software and hardware incidents.About the RoleThis is a 50% on-site position, requiring strong communication skills and...

About the RoleThe Enterprise Service Desk Specialist II will be responsible for troubleshooting, managing help desk support requests for IT hardware, software, and applications, and ensuring accurate documentation of issues. The Specialist will also supervise and guide support staff to ensure the highest level of service delivery.

Estimated Salary: $85,000 - $110,000 per yearResponsibilitiesManage 24x7x365 Technology Service Desk operations, ensuring high-quality, customer-centric IT support services.Oversee Tier I and Tier II support for nearly 300 custom and COTS system applications, including incident response, resolution, and escalation.Provide advanced technical support for...

Key ResponsibilitiesManage the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to our staff and...

About Dasmen Residential's Team:We are a dynamic and growing company seeking a dedicated Service Desk Representative to join our team in Columbia. As a valued member of our team, you will play a crucial role in providing exceptional customer service to our tenants through various communication channels.Key Responsibilities:Respond to tenant inquiries in a...

We are DirectViz Solutions, LLC, a global IT support operation that provides customer-focused IT support services to over 65,000 users across more than 1,800 global locations. We are seeking a highly skilled and motivated Program Manager Training Lead to oversee and enhance training programs supporting a 24x7x365 Technology Service Desk (TSD).This position...

Job OverviewWe are seeking a seasoned IT professional to fill the role of IT Service Desk Supervisor at Lawyers On Demand, a Consilio company. This position is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.

Job DescriptionHansen Talent Group is hiring an IT Support Analyst to work with a large enterprise in Columbia, SC. As an IT Support Analyst, you will play a critical role in providing technical assistance to our clients and ensuring their smooth operation.Estimated Salary: $70,000 - $90,000 per yearMain Responsibilities:- Respond to customer inquiries...

Job DetailsWe are seeking a highly skilled Remote Technical Assistance Engineer to join our team at DP Solutions. This role involves providing expert technical support and solutions to customers.ResponsibilitiesSolve complex technical issues by analyzing customer complaints and developing efficient resolutions.Work closely with internal teams to ensure...

Job OverviewWe are seeking a skilled Help Desk Manager/Contingent to lead our team in delivering exceptional IT support services. This role requires a strong leader who can oversee daily operations, manage workflows, and develop processes to improve service quality.About the RoleAs a Help Desk Manager/Contingent, you will be responsible for ensuring timely...

We are looking for an experienced IT Service Desk Representative to join our team at Marathon TS. In this role, you will provide technical support to clients via phone, email, or in-person, resolving issues related to GIS applications, Microsoft Office Suite, and other software.Job Description:This position requires excellent analytical and communication...

RMC is seeking a Technical Support Expert to join our team in Washington, DC, and occasionally in Bethesda, MD. As a Help Desk Representative, you will provide Tier 0, 1, and 2 IT and cybersecurity support services to our Navy customer at the Washington Navy Yard (WNY).About the JobThis role requires excellent communication and problem-solving skills, as...

About the RoleWe are looking for a highly skilled and experienced Front Desk Associate to join our team at AC Hotel Washington DC.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure in a fast-paced environment.Key ResponsibilitiesEnsure a seamless check-in and check-out process for...