Service Desk Management Position with ITIL Foundation

6 days ago

Washington, Washington, D.C., United States Lawyers On Demand, a Consilio Company Full time
Key Responsibilities
  • Manage the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.
  • Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to our staff and clients.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk.

Qualifications:

  • A two-year college degree preferred; equivalent experience will be considered.
  • Experience supervising a service desk in a law firm or other professional services environment.
  • Prior supervisory experience.
  • ITIL Foundation certification preferred.
  • Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
  • Strong technical knowledge of IT systems and services commonly used in a law firm or other professional services environment.

This is an exciting opportunity to join our team and contribute to our mission of providing exceptional legal staffing, eDiscovery, risk management, and legal consulting services to multinational law firms and corporations.

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