Customer Service Agent
1 month ago
Mass Markets
**Job Summary**
As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information, coordinate with other departments to resolve issues, and accurately document and process customer claims in appropriate systems.
**Key Responsibilities**
* Handle inbound and outbound contacts in a courteous and professional manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information as applicable
* Coordinate with other departments to resolve issues when needed
* Accurately document and process customer claims in appropriate systems
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and development
* Competitive compensation and benefits package
**Requirements**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.**
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