Customer Service Representative
8 hours ago
As a Call Center Agent at Mass Markets, you will handle inbound and outbound contacts in a professional manner, ensuring timely and effective call resolution. You will research systems to find missing information, coordinate with other departments to resolve issues, and accurately document and process customer claims. Additionally, you will lead fact-finding discussions to determine the best options for customers.
What We Offer:
Mass Markets is committed to providing a supportive and dynamic work environment. Our team is dedicated to delivering exceptional customer service, and we are looking for a skilled Call Center Agent to join our team. If you have excellent communication skills, a positive attitude, and a passion for customer service, we encourage you to apply for this exciting opportunity.
Requirements:
To be successful in this role, you will need to have excellent problem-solving skills, the ability to work in a fast-paced environment, and a strong commitment to customer satisfaction. You will also need to be able to accurately document and process customer claims, and to coordinate with other departments to resolve issues. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.
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