Insurance Customer Service Representative

4 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Insurance Customer Service Agent

Job Summary:

We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to policyholders via phone, email, and chat
  • Answer questions and resolve issues related to insurance policies, claims, and billing
  • Upsell and cross-sell insurance products and services to policyholders
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
  • Meet or exceed performance metrics and productivity standards

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of customer service experience in the insurance industry
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office Suite and CRM software

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to our website.



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