Customer Service Representative

3 weeks ago


Utica, New York, United States Remet Corporation Full time
Job Description

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Remet Corporation. The successful candidate will be responsible for providing timely and accurate service to all customers, processing orders, logistics, and delivery, as well as maintaining all necessary documentation.

Key Responsibilities

  • Manage and process customer requirements to ensure timely and accurate product delivery with proper documentation.
  • Administer sales policies to generate accurate invoices for products and services in a timely manner.
  • Develop and maintain detailed customer information in our ERP system, including order contracts and special shipping instructions.
  • Develop and maintain files in the customer service department, including SDS, Certificates of Analysis, POs, and invoices.
  • Distribute documents to customers as required and requested to ensure accuracy and compliance.
  • Maintain and update pricing schedules and files in our ERP system to ensure proper pricing of customer orders and invoices.
  • Comprehend pricing, shipping, and payment policies and explain them to customers as necessary.
  • Handle and manage Export orders and be familiar with domestic and international trade requirements.
  • Respond to customer questions, inquiries, and problems in a timely manner to ensure prompt resolution and complete customer satisfaction.
  • Provide assistance in monitoring and stocking inventory at established warehouses and consignment accounts to meet customer needs.
  • Recommend and initiate solutions and procedures to improve job performance.
  • Provide assistance and/or departmental coverage as required to ensure uninterrupted levels of service to customers.

Requirements

This position requires a minimum of a High School Diploma or GED equivalent, though an Associate degree in a Business or Communications related field or a Bachelor's Degree in a Business or Communications related field is strongly preferred. A minimum of 2 years in a Customer Service or Supply Chain role is required.

The incumbent must possess strong interpersonal skills and excellent communication skills to interface with customers and diverse internal departments. Excellent computer skills and fundamentals of programs such as general ERP database knowledge, Microsoft Excel, Word, and Teams are also required.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Schedule

  • 8 hour shift
  • Monday to Friday

Work Location

In person



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