Customer Service Representative
2 days ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Schedule and confirm service appointments with customers
- Use our proprietary software to track routes and optimize schedules
- Monitor and update customer databases with accurate information
- Participate in quality assurance processes to ensure high-quality service
What We Offer:
- A competitive hourly rate of $18.00 to $22.00
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts and tuition reimbursement
Requirements:
- Previous experience in customer service or sales
- Ability to work Monday through Friday, with some Saturdays
- High school diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills and proficiency in Microsoft Office
Work Environment:
Candidates must be able to safely perform the job duties with or without accommodations, including sitting at a desk and working with a computer for extended periods.
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