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Customer Service Representative

4 weeks ago

Utica, New York, United States Community Financial System, Inc. Full time
Customer Service Representative - Retirement Plans

We are seeking a highly skilled Customer Service Representative to join our team in providing exceptional service to our clients and their participants. As a key member of our customer service team, you will be responsible for responding to inquiries and resolving issues related to retirement plans and benefits.

Key Responsibilities:

  • Provide timely and accurate responses to participant inquiries via phone and email
  • Resolve issues and concerns related to retirement plans and benefits
  • Collaborate with internal departments to ensure seamless service delivery
  • Stay up-to-date on industry developments and regulatory changes

Requirements:

  • 2+ years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Bilingual (English/Spanish) preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment