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Customer Service Representative

4 weeks ago

Utica, New York, United States Scott Grates - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused, needs-based review process to educate customers about insurance options.

Key Responsibilities:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Use a customer-focused approach to educate customers about insurance options and develop leads.
  • Establish and maintain strong customer relationships through regular follow-up and communication.

What We Offer:

  • Competitive hourly pay plus commission/bonus
  • 401K and health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Valuable experience and growth potential within our agency

Requirements:

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented and detail-oriented with a proactive approach to problem-solving
  • Able to learn computer functions and work in a team environment

About Our Agency:

Our agency is dedicated to providing exceptional customer service and helping our customers achieve their goals. We are a team of professionals who are passionate about insurance and financial services, and we are committed to making a positive impact in our community.