Senior Field Service Engineer
1 week ago
About the Role
SAIC is seeking a highly skilled Senior Field Service Engineer to join our team in support of the IBCS Program. As a key member of our team, you will be responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS system.
Key Responsibilities
- Provide technical support services to maintain and sustain fielded IBCS systems, equipment, and software at all identified locations.
- Represent the IBCS program as the primary point of contact for technical inquiries and issues.
- Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems.
- Assist in the emplacement and initialization of the IBCS system, ensuring seamless deployment and operation.
- Advise customers on the capabilities and limitations of the IBCS system, providing expert guidance and support.
- Assist in troubleshooting IBCS hardware, software, and networks, identifying and resolving technical issues efficiently.
- Provide feedback to program leadership regarding system performance and end-user feedback, ensuring continuous improvement.
- Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software, ensuring optimal performance.
- Conduct training sessions as needed, educating customers on the effective use of the IBCS system.
- Support the Program Help Desk as required, providing timely and effective technical assistance.
- Conduct scheduled equipment inventories, ensuring accurate tracking and maintenance of IBCS systems.
Requirements
Education:
- Bachelor's degree and five years of experience; six years of experience accepted in lieu of degree (per contract).
Clearance:
Must possess an active DoD Secret Clearance.
Skills:
- Experience with tactical networks and troubleshooting.
- In-field operator training.
- Troubleshooting of computer systems and networks.
- Good oral communication skills.
- Ability to effectively prioritize and execute tasks in high-pressure environments.
- Able to work independently and efficiently with short-term deadlines.
Certifications:
- Security+ certified.
- CompTIA Linux+ certification or the ability to obtain within six months of hire date.
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