Senior Field Service Engineer

1 week ago


Huntsville, Alabama, United States SAIC Full time

About the Role

SAIC is seeking a highly skilled Senior Field Service Engineer to join our team in support of the IBCS Program. As a key member of our team, you will be responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS system.

Key Responsibilities

  • Provide technical support services to maintain and sustain fielded IBCS systems, equipment, and software at all identified locations.
  • Represent the IBCS program as the primary point of contact for technical inquiries and issues.
  • Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems.
  • Assist in the emplacement and initialization of the IBCS system, ensuring seamless deployment and operation.
  • Advise customers on the capabilities and limitations of the IBCS system, providing expert guidance and support.
  • Assist in troubleshooting IBCS hardware, software, and networks, identifying and resolving technical issues efficiently.
  • Provide feedback to program leadership regarding system performance and end-user feedback, ensuring continuous improvement.
  • Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software, ensuring optimal performance.
  • Conduct training sessions as needed, educating customers on the effective use of the IBCS system.
  • Support the Program Help Desk as required, providing timely and effective technical assistance.
  • Conduct scheduled equipment inventories, ensuring accurate tracking and maintenance of IBCS systems.

Requirements

Education:

  • Bachelor's degree and five years of experience; six years of experience accepted in lieu of degree (per contract).

Clearance:

Must possess an active DoD Secret Clearance.

Skills:

  • Experience with tactical networks and troubleshooting.
  • In-field operator training.
  • Troubleshooting of computer systems and networks.
  • Good oral communication skills.
  • Ability to effectively prioritize and execute tasks in high-pressure environments.
  • Able to work independently and efficiently with short-term deadlines.

Certifications:

  • Security+ certified.
  • CompTIA Linux+ certification or the ability to obtain within six months of hire date.


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