Client Support and Technology Internship

6 days ago


Durham, North Carolina, United States Sportsmedia Technology Corp Full time
Job Description

About the Internship

Sportsmedia Technology Corp's Durham-based operations team provides technical support for clients utilizing our technology, our travel team's on-site operation of our broadcast technology, and our remote production studio. The scope of this department includes help desk technical support, on-site operations, and remote production.

Internship Overview

The Sports Technology Support Specialist Intern will be exposed to all elements of our operations department, including internal Certification Training, traveling to support remote events, and supporting events from our remote production studio. Interns will work directly with the managers of these teams and complete a system build as their final project.

Responsibilities

  • Enhance product value through product knowledge and advanced communication with clients
  • Handle data entry and cleanup of CRM tools
  • Provide excellent, client-focused customer service
  • Troubleshoot equipment and software
  • Become familiar with event-specific SMT products (hardware, software, policies)
  • Assist with inventory management
  • Assist the systems group with systems build and documentation
  • Build, read, and review documentation
  • Participate in departmental meetings
  • Balance multiple projects and meet deadlines

Requirements

  • Working towards a bachelor's degree in a relevant field, including communications, broadcast and media, IT, and computer science
  • Strong interpersonal skills required
  • Excellent organizational skills
  • Able to identify, diagnose, and resolve issues
  • Excellent communication skills
  • Ability to interact with staff in a positive and tactful manner
  • Proven ability to perform in a goal-oriented environment
  • Ability to handle multiple projects and work with minimal supervision

About SMT

Sportsmedia Technology Corp offers an unparalleled level of technology and services unavailable anywhere else in the sports market. Our suite of products is a producer's dream, from fan favorites like data-driven graphics, clock-and-score bugs, tickers, and virtual solutions to behind-the-scenes services such as video board production, talent prompters, and information systems.

For over 30 years, SMT's broadcast and onsite solutions have played an integral role in the presentation of the world's most prestigious sporting and entertainment events, from the Olympics to the Super Bowl, Triple Crown, tennis Grand Slams, NASCAR, IndyCar, NHL, NCAA basketball, PGA majors, and much more. SMT provides clients with a full-service, turnkey solution designed to bring producers and patrons the highest level of technical innovation available.

SMT, headquartered in Durham, N.C., has divisions in Jacksonville, Fla., Fremont, Ca., Munich, and Toronto. Within its 700-plus staff, SMT has an internal R&D capability that stimulates the development of proprietary technology solutions for organizing bodies, broadcasters, teams, and arenas, sponsors, and event operators worldwide.



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