Client Services Representative
5 days ago
The Client Services Specialist at Fortis Bank is responsible for delivering exceptional client experiences by providing timely and accurate support to clients. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide comprehensive client service by responding to client inquiries, resolving issues, and escalating complex matters to senior team members.
- Manage client relationships by building trust, understanding client needs, and providing tailored solutions.
- Collaborate with internal teams to ensure seamless client onboarding, account management, and issue resolution.
- Stay up-to-date on banking products and services, industry trends, and regulatory requirements to provide informed guidance to clients.
- Develop and maintain a deep understanding of client needs, preferences, and pain points to drive business growth and client satisfaction.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 3-5 years of experience in retail or commercial banking, with a focus on client service and relationship management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a team environment, prioritize tasks, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office suite products and technology, including Outlook, Teams, Word, Excel, and PowerPoint.
Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals. We take pride in being a commercial banking partner for our clients, offering personalized services and expertise to create an unparalleled level of client experience.
At Fortis Bank, we value our employees and recognize their contributions to our success. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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