Customer Service Representative

6 hours ago


Englewood, Colorado, United States RealManage Full time
Customer Service Representative

RealManage is a leading national company in the community management industry, delivering exceptional solutions to homeowners associations, condominium associations, and other clients across 26 states. As a Customer Service Representative, you will play a vital role in providing top-notch customer service to homeowners, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Communicate effectively with customers, internal departments, and external partners to meet homeowners' needs.
  • Assist homeowners in navigating our website and accessing account information.
  • Prepare and process correspondence, including work orders and other documents.
  • Research homeowner accounts and provide accurate information to customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office Suite and internal ERP systems.
  • Bi-lingual Spanish speaking preferred.
What We Offer:
  • Competitive hourly rate: $18.00 - $21.00 per hour, based on experience and education.
  • Comprehensive benefits package, including medical, dental, vision, life, and disability insurance.
  • 401K matching and education reimbursement.
  • Employee Assistance Program (EAP) and 11 paid holidays.


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