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Customer Service Representative

2 months ago

Englewood, Colorado, United States Addison Group Full time
Customer Service Representative/Dispatcher

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. This role involves managing customer interactions, coordinating service personnel, and ensuring accurate scheduling and timely job completion.

Key Responsibilities:

  • Manage and prioritize customer calls to schedule service appointments.
  • Optimize and track service routes to ensure efficient and timely job completion.
  • Handle billing tasks, including assigning costs to work orders and reconciling technician timesheets.
  • Follow up with customers, process payments, and resolve outstanding balances with Accounts Receivable.
  • Promote additional services and products to existing and new customers.

Requirements:

  • 1+ year of customer service or dispatching experience.
  • Strong organizational and communication skills.
  • High attention to detail and proficiency with technology.
  • Ability to multitask and respond quickly to customer needs.

About Our Client:

Our client is a prominent service provider specializing in home improvement solutions. They are known for their dedication to high-quality service and customer satisfaction, and they offer a supportive work environment with opportunities for growth.

Why Work with Us:

As a valued member of our team, you will have the opportunity to work with a dynamic and customer-focused organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.