Commercial Account Manager

3 days ago

Jersey City, New Jersey, United States EPIC Brokers Full time
Job Summary

As a Commercial Account Manager at EPIC Brokers, you will be responsible for managing a diverse book of Middle Market accounts, providing excellent customer service, and building robust relationships with clients. This role requires a strong understanding of client needs and the ability to develop innovative and customized business solutions.

Key Responsibilities
  • Manage the account life cycle, including pre-renewal, renewal, post-renewal, and stewardship activities.
  • Work with team members to ensure client satisfaction and address any issues that may arise.
  • Manage and grow underwriter relationships to ensure understanding of goals and expectations.
  • Manage day-to-day account transactions, including additions/deletions of vehicles, property acquisitions, exposure changes, contract reviews, coverage analysis, and program recommendations.
  • Submit renewal business to various markets and maintain a productive relationship with insurance company underwriters and staff.
  • Work with team members to execute all renewals in a timely manner.
  • Generate accurate renewal submissions, proposals, and timely handling of surplus lines filings.
  • Policy Administration: Check policies, coverage analysis, check endorsements, and due diligence review for clients during mergers and acquisitions; and policy audits.
  • Seek out new business through referrals, cross-selling, and account rounding.
  • Effectively manage preparation and production of all elements of presentations for client meetings and properly represent the company.
  • Attend client meetings, address client questions, and identify next steps as appropriate.
  • Benchmarking (as needed) and presenting quotes to clients, including recommendations for enhancing the insurance program.
Administrative Functions
  • Invoicing of agency and direct bills.
  • Coordinating with the Accounting Department on billing issues.
  • Accounts Receivable collection.
Reports and Database Management
  • Document client activity in Sagitta system.
  • Provide status progress reports to managers and clients.
  • Complete weekly Account Renewal Status.
Qualifications
  • 8+ years brokerage experience as an Account Executive role preferable.
  • Knowledge of general liability, workers' compensation, property, crime, inland marine, group automobile, fiduciary, and related lines of business.
  • Knowledge of the insurance carriers' risk appetite and industry preferences.
  • Rating Engine proficiency.
  • Ability to develop innovative and customized business solutions.
  • Ability to communicate professionally and with confidence to C-Suite in various industries.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Strong negotiation and organizational skills.
  • Strong computer skills, including MS Office suite, Excel, and PowerPoint.
  • Experience on Vision or Applied systems preferred.
  • Experience with Sagitta System is a plus.

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