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Account Manager

2 months ago

Jersey City, New Jersey, United States Walmart Full time
Job Description

Job Title: Account Coordinator

Job Summary:

We are seeking a highly motivated and customer-centric professional to join our team as an Account Coordinator. In this role, you will be responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients, delivering a high level of customer satisfaction and successful product use.

Key Responsibilities:

  • Product Ambassador: Develop new and enhance existing materials for use in educating business partners on the use and benefits of our product.
  • Relationship Building: Build strong, long-term relationships with assigned accounts, help them with issues, consult on research needs, support annual research planning, and continually delight them with a positive, customer-centric attitude.
  • Project Management: Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming, and fieldwork management with support and oversight from Senior Manager.
  • Training and Development: Lead and/or support internal and external training programs (i.e., courses, webinars, etc.).
  • Market Research: Proactively identify product updates that reflect user requests, industry, market, and competitive trends.
  • Communication: Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Requirements:

  • Education: Bachelor's degree in a relevant field.
  • Experience: 3+ years of market research experience in a client-facing role.
  • Skills: Excellent written, verbal, presentation, and phone communication skills with the ability to adapt conversations for technical and non-technical audiences.
  • Tools: Knowledge of SPSS and/or other quantitative reporting tools desirable. Familiarity with online data collection tools (e.g., Qualtrics, Decipher, etc.). Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.

About Us:

Walmart is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.

Benefits:

  • Competitive Pay: Annual salary range for this position is $80,000.00-$186,000.00.
  • Performance Bonuses: Additional compensation includes annual or quarterly performance bonuses.
  • Stock: Additional compensation for certain positions may also include stock.
  • Benefits Package: Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.