Customer Service Representative

2 days ago


Portland, Maine, United States Concord Coach Lines Inc Full time
Job Opportunity

We are seeking a part-time Customer Service/Ticket Agent to join our team at the Portland, Maine terminal. This is a non-remote position requiring a 25-30 hour workweek, with a mix of morning and afternoon/evening shifts. Availability on weekends and holidays is a must.

Responsibilities include:

  • Handling cash and credit card transactions
  • Providing information on schedules and fares
  • Ensuring a positive experience for our callers and travelers
  • Efficiently processing transactions using our Windows-based ticketing system

Key attributes we are looking for include:

  • Proficiency with computers and keyboarding skills
  • A friendly and outgoing demeanor
  • Ability to answer informational calls and direct passengers
  • Strong problem-solving skills and ability to multitask
  • Excellent communication and customer service skills
  • Honesty, a clean and professional appearance, and a positive attitude
  • Reliability, dependability, and a caring approach

Concord Coach Lines is an equal opportunity employer and welcomes applications from diverse candidates.



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