Customer Service Representative
3 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our BRAND NEW Planet Fitness location in South Portland. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.
Key Responsibilities:- Provide exceptional customer service to members, prospective members, and guests
- Check members in, tour, and sign up new members
- Log amenities and communicate updates and events to members and guests
- Respond to member questions and concerns in a timely and professional manner
- Conduct beverage or merchandise purchases on the point of sale system
- Explain and promote our unique fitness instruction classes to our active members and new members
- Adhere to policies and procedures outlined in the employee handbook
- Exceed the minimum required daily statistics
- Assess and assist in emergency medical situations as per training
- Uphold rules and policies in the facility
- Provide backup support for any employee who is absent
- Uphold integrity and security of sensitive company documents
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
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