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Customer Service Representative

1 month ago

Portland, Maine, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our billing team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving billing inquiries, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide timely and effective resolution to customer billing inquiries
  • Communicate clearly and professionally with customers via phone and email
  • Work collaboratively with management to resolve complex customer issues
  • Meet or exceed customer service standards and key performance indicators
Requirements
  • High school diploma or equivalent required
  • Ability to work a variety of schedules, including nights, weekends, and holidays
  • Strong communication and problem-solving skills
  • Ability to read, write, speak, and understand English
Preferred Qualifications
  • 6+ months of customer service experience
  • 6+ months of experience working with computers and software applications
  • Previous work in cable operations or a telecommunications call center
What We Offer
  • Competitive pay rate of $20 per hour
  • Opportunities for growth and advancement within the company
  • A supportive team environment with opportunities for professional development
  • A comprehensive benefits package, including medical, dental, and vision coverage

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.