Customer Service Representative

5 days ago


Portland, Maine, United States Planet Fitness Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Answer phone calls in a friendly manner and assist callers with a variety of questions.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes to our active members and new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Requirements:
  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability


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