Customer Service Representative

2 months ago


Portland, Maine, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes to our active members and new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Requirements
  • Positive, friendly attitude.
  • Must be 18 years of age or older.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Positive leadership and diplomacy.
  • Problem-solving.
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability.
Physical Demands
  • Visible continuous activity during shift.
  • Continual talking in person or on the phone to members during shift.
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling, and crouching during shift.
  • Frequent cleaning of equipment and facilities.


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