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Customer Service Representative

2 months ago

Portland, Maine, United States Planet Fitness Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Responsibilities:

* Greet members and guests, provide exceptional customer service
* Answer phones in a friendly manner and assist callers with a variety of questions
* Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests
* Respond to member questions and concerns in a timely and professional manner
* Conduct beverage or merchandise purchases on the point of sale system
* Explain and promote our unique fitness instruction classes to our active members and our new members, helping them to keep their workouts new and exciting
* Adhere to policies and procedures outlined in the employee handbook
* Exceed the minimum required daily statistics
* Assess and assist in emergency medical situations as per training
* Uphold rules and policies in the facility
* Provide backup support for any employee who is absent
* Uphold integrity and security of sensitive company documents
* Lead by example and maintain consistent accountability
* Communicate between staff members any changes or information that is pertinent to their positions

Requirements:

* Positive friendly attitude
* Must be 18 years of age or older
* Basic computer proficiency with an eye for accuracy
* Punctuality and reliability is a must
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
* Positive leadership and diplomacy
* Problem solving
* Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

Physical Demands:

* Visible continuous activity during shift
* Continual talking in person or on the phone to members during shift
* Must be able to lift up to 50 lbs.
* Frequent climbing, balancing, kneeling and crouching during shift
* Frequent cleaning of equipment and facilities

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Planet Fitness.", "Company Overview": "Planet Fitness is a fitness center franchise that provides a supportive and motivating environment for our members to achieve their fitness goals. We are committed to providing a high-quality fitness experience that is affordable and accessible to everyone.

As a Customer Service Representative at Planet Fitness, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and creating a positive and motivating environment for our members.

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Planet Fitness.", "How to Apply": "To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you"}