Patient Services Associate

4 weeks ago


Wayne, Pennsylvania, United States Pennsylvania Medicine Full time
Job Summary

Penn Medicine is dedicated to delivering exceptional patient care and innovative medical research. As a Patient Services Associate, you will play a vital role in supporting our clinical teams and ensuring a positive patient experience.

Key Responsibilities
  • Patient Service: Strive to understand and anticipate patient needs, manage service recovery efforts, and identify opportunities to improve the patient experience.
  • Financial: Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral protocols.
  • Other/Regulatory: Ensure compliance with federal, state, and local regulatory standards, and adapt to new processes and practice operation changes.
Requirements
  • High School Diploma or Equivalent
  • 2+ years of Medical Office experience or 2 years of Customer Service experience
  • Advanced degree may be considered in lieu of experience

Penn Medicine offers a comprehensive compensation and benefits program, including prepaid tuition assistance. We are an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive work environment.



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