Administrative Services Associate
3 weeks ago
Penn Medicine is a leading academic medical center dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals.
This role is responsible for assisting with the management of a clinical practice in a busy academic clinical department. Key responsibilities include:
- Triage and respond to internal and external customer inquiries, providing accurate information and resolving issues in a timely manner.
- Obtain procedural and medical authorizations, prepare and process billing, and prepare and process correspondence.
- Retrieve and process incoming medical records/images, ensuring scanning and physician review is completed.
- Coordinate diagnostic testing and other evaluations, ensuring completion before visits if applicable.
- Assist attending physicians with outpatient office hours, maintaining clinical schedules and ensuring necessary dates are closed.
- Travel to clinic locations as needed.
- Coordinate procedures prior to scheduling surgery, including scheduling ancillary tests, pre-operative testing, and other necessary evaluations.
- Process medication refill requests, triaging to appropriate clinical staff.
- Coordinate and schedule cases with medical equipment representatives as required.
- Complete medication authorizations and obtain prior authorizations for procedures.
- Schedule tests, procedures, and other clinical follow-up services as requested by providers.
- Complete medical records requests.
- Answer and screen all phone calls and patient inquiries, taking appropriate messages and delegating to staff as needed.
- Maintain multiple calendars, clinical schedules, surgery/procedure schedules, on-call and office hours.
- Maintain physician Epic templates.
- Schedule travel and lodging for physicians and complete submissions of expenses for travel and other professional expenses.
- Coordinate visits for visiting scholars.
- Billing duties include ensuring operative reports and encounter forms are turned in for billing within designated timeframes.
- Maintain comprehensive knowledge of reimbursement coverage from third-party payers, managed care plans, and protocols for referrals.
- Ensure all pre-registration items are completed to allow for timely and complete billing.
- Special projects include training staff and mentoring new team members.
- Perform duties in accordance with Penn Medicine and entity values, policies, and procedures.
- Other duties as assigned to support the unit, department, entity, and health system organization.
Requirements include 4+ years of medical office experience or 4 years of customer service experience, with related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting is preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
Penn Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. We are an equal opportunity employer and welcome candidates from diverse backgrounds.
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