Patient Service Representative

2 weeks ago


Wayne, Pennsylvania, United States Axia Women's Health Full time
About Axia Women's Health

Axia Women's Health is a leading provider of women's health services, with a mission to deliver personalized care to women across the country. Our team is dedicated to creating a supportive and inclusive environment where our colleagues and patients feel empowered to be their authentic selves.

Job Summary

We are seeking a Patient Service Representative to join our team at Main Line OB/GYN. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our medical office. Your primary responsibilities will include greeting patients, activating patient files, and providing support to patients and medical staff.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, responding to phone calls and in-person inquiries in a timely and professional manner.
  • Activate patient files, collect and record copays, and perform registration functions for new and existing patients.
  • Schedule patient appointments and finalize patient schedules for the previous day.
  • Maintain confidentiality regarding all patients and adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
  • Provide support at other care centers as needed, including Strafford, Paoli, Exton, and Collegeville.
Requirements
  • Adaptability and flexibility in a fast-paced, innovative environment.
  • Excellent communication and interpersonal skills.
  • Ability to work 40 hours per week and maintain a high level of productivity.
  • Commitment to providing exceptional customer service and supporting the team.
Benefits
  • Full-time benefit eligibility beginning the first of the month after hire.
  • Immediate 401(k) matching contribution with no vesting period.
  • Generous PTO offering with additional time off for volunteering.
  • Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay.
  • Access to Axia providers at little to no cost through Axia's medical insurance.
  • Axia-paid life insurance, short-term and long-term disability.
  • Free counseling for colleagues and family members, including parents and parents-in-law.
  • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, pet insurance, and more.


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