Clinical Services Associate

13 hours ago

Wayne, Pennsylvania, United States Penn Medicine Full time
Job Summary

Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Clinical Services Associate, you will play a vital role in supporting the management of a clinical practice in a busy academic clinical department.

Key Responsibilities
  • Coordinate patient-related activities for outpatient visits and procedures
  • Triage telephone calls, take messages, and provide information to internal and external customers
  • Schedule outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested
  • Obtain procedural and medical authorizations
  • Prepare and process billing, and prepare and process correspondence
Clinical Duties

Greets, screens, schedules, and directs patients in a prompt, positive, and helpful manner at all times. Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable.

Administrative Duties

Answers and screens all phone calls and patient inquiries. Takes appropriate messages/delegates to appropriate staff. Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on-call and office hours. Maintains physician Epic template. Attends and takes minutes in meetings when necessary.

Billing Duties

Uses the correct CPT code for scheduling procedures/surgeries/admissions and links the correct primary diagnosis. Ensures that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third-party payers, managed care plans, and protocols for referrals.

Requirements

High School Diploma/GED (required). 4+ years of medical office experience or 4 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred.

A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.

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