Technical Support Specialist
3 hours ago
Routeware is a leading provider of software and data analysis solutions for waste and recycling programs. We're seeking a skilled Technical Support Specialist to join our team in Portland, Oregon.
Job SummaryThe Technical Support Specialist will serve as the first point of contact for clients seeking assistance with our software. This role requires strong initiative, exceptional communication skills, and the ability to juggle competing priorities.
Responsibilities- Handle support calls from customers and take ownership of customer issues reported
- Research, diagnose, and troubleshoot system and hardware issues
- Escalate unresolved issues to internal teams
- Prioritize and manage multiple tasks simultaneously
- Contribute to user documentation and support knowledgebase
- Assist with customer upgrades and device configurations
- Perform other related duties as assigned
- Associate's degree preferred
- Strong team player with excellent communication skills
- Ability to juggle multiple tasks and prioritize effectively
- Flexibility and willingness to work on a variety of projects
- Experience with SQL, SQL Server administration, and mobile device management a plus
- Comprehensive benefits package
- Paid parental leave
- Medical and dependent FSA
- 401K match
- Paid time off and nine company holidays
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. We're committed to creating a diverse and inclusive work environment where everyone can thrive.
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