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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Rand 3D. As a Technical Support Specialist, you will be responsible for providing top-notch support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.
Key Responsibilities:- Troubleshoot and resolve client issues related to Autodesk software installations, licensing, and product functionality.
- Provide expert support and guidance to clients on Autodesk architecture and construction software, including Revit, BIM 360, AutoCAD Architecture, and Navisworks.
- Document support cases in Salesforce and develop company intellectual property, such as blogs and white papers.
- Develop strong relationships with external and internal clients, and work collaboratively with the Technical and Sales teams to recommend solutions related to the AEC industries.
- Adhere to the highest standards of business ethics and ensure that Rand 3D maintains its respected image.
- 3+ years of work experience with Autodesk architecture and construction software.
- 3+ years of support experience with Autodesk architecture and construction software, or relevant experience.
- Knowledge of Autodesk architecture and construction design processes.
- Business Process Automation experience preferred.
- Relevant work experience within a Microsoft environment.
- Experience with a CRM would be a plus.
- Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
- Initiative, with strong analytical and problem-solving skills.
- Strong business acumen, high energy, self-motivated, and able to work under pressure.
- Ability to work independently and manage multiple priorities.
- Bachelor's or Associates degree and/or equivalent experience.
Rand 3D is a leading provider of Autodesk design and engineering solutions to the building, architecture, civil, and manufacturing industry. We are committed to providing our employees with the ability to create and verbalize their ideas, and we celebrate employment equality and diversity.
