Patient Service Coordinator

2 weeks ago


Nottingham, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. The successful candidate will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Schedule patients for laboratory tests, medical examinations, and consultations
  • Relay information to patients regarding preparation for laboratory tests and examinations
  • Coordinate visits within the department or between several departments
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments
  • Print and mail directions, maps, fee schedules, and department-specific information to patients
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas
  • Obtain and/or verify patient demographic data by phone or in person
  • Confirm appointments by telephone and/or mail and fill vacancies due to cancellations
  • Obtain pre-certifications as required by patients' healthcare insurers or manage care providers
  • Register patients for clinical appointments using computerized database
  • Assist patients or family members with completion of medical insurance forms
Requirements
  • High School Diploma or graduation equivalent
  • One year work experience in customer service required
  • Preferred qualifications: two years related work experience, knowledge of medical insurance coverage, medical terminology, and basic computer skills
Working Conditions

This position will be required to assist with evening clinics and will work in a fast-paced environment with multiple priorities.

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.



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