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Access Coordinator
1 month ago
We are seeking a highly skilled and detail-oriented Access Specialist I to join our team at MedStar Health. As a key member of our call center, you will be responsible for scheduling patient appointments and providing exceptional customer service to our patients and healthcare providers.
Key Responsibilities- Assist patients and healthcare providers with scheduling appointments and selecting physicians by subspecialty or location.
- Complete call processing in an efficient manner, remaining aware of call volumes and working to handle peak call volumes.
- Cross-sell multiple locations or physicians available with sub-specialty per protocol.
- Display characteristics of inquiry, empathy, courtesy, and respect during communication with customers, ensuring complete communication between key customer groups.
- Facilitate new patient registration and updates current registration.
- Maintain protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meet established goals for scheduling accuracy.
- Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within MedStar in accordance with established guidelines.
- High School Diploma or GED required; Associate degree preferred.
- 2 years customer service experience preferably within a healthcare setting required.
- Experience working in a hospital or medical office scheduling environment preferred.
We offer a competitive salary of $29.96 per hour and a dynamic work environment that values teamwork and customer satisfaction.
