Front Desk Supervisor

1 day ago


Bear Lake, United States Guest Services Full time
Job Summary

The Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and welcoming environment for guests. This role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent guest service and adherence to company policies and procedures.
  • Monitor and maintain the front desk area, including the lobby, reception, and guest rooms.
  • Respond to guest inquiries and resolve customer complaints in a professional and courteous manner.
  • Assist with scheduling, payroll, and other administrative tasks as needed.
  • Maintain accurate records and reports, including guest feedback and complaints.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a customer service or hospitality role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
Working Conditions

The Front Desk Supervisor will work in a fast-paced environment with frequent interruptions and deadlines. The role requires standing for long periods, walking, and lifting up to 25 pounds. The supervisor will also be required to work in a variety of weather conditions, including extreme temperatures and humidity.



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