Front Desk Supervisor
1 day ago
The Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and welcoming environment for guests. This role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.
Key Responsibilities- Supervise and train front desk staff to ensure excellent guest service and adherence to company policies and procedures.
- Monitor and maintain the front desk area, including the lobby, reception, and guest rooms.
- Respond to guest inquiries and resolve customer complaints in a professional and courteous manner.
- Assist with scheduling, payroll, and other administrative tasks as needed.
- Maintain accurate records and reports, including guest feedback and complaints.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experience.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
The Front Desk Supervisor will work in a fast-paced environment with frequent interruptions and deadlines. The role requires standing for long periods, walking, and lifting up to 25 pounds. The supervisor will also be required to work in a variety of weather conditions, including extreme temperatures and humidity.
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Front Desk Supervisor
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Front Desk Operations Manager
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Bear Lake, United States Guest Services Full timeJob SummaryThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of our front desk and lobby area. This position oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining excellent guest service.Key ResponsibilitiesReceive direction from the...
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Front Desk Supervisor
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Front Desk Supervisor
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Lake Forest, United States Homewood Suites & Hampton Irvine Full timeHomewood/Hampton Irvine Spectrum is seeking a dedicated and experienced Front Desk Supervisor to join our team. The ideal candidate will lead our front desk team members by example, ensuring that every guest receives exceptional service from the moment they arrive until their departure. As a Front Desk Supervisor, you will play a pivotal role in the daily...
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Front Desk Operations Manager
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Front Desk Supervisor
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Front Desk Supervisor
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