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Front Desk Operations Manager

4 weeks ago

Bear Lake, United States Guest Services Full time
Job Summary

The Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and clean facility environment.

Key Responsibilities
  • Supervise and train front desk staff, including scheduling, disciplining, and reviewing performance.
  • Respond to guest inquiries and resolve customer complaints in a professional and positive manner.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Maintain a safe facility environment, including standards for maintenance, upkeep, and employee hygiene.
  • Notify the Lodging Manager of any unusual events, circumstances, or safety or quality control issues.
  • Represent the company in a professional and positive manner at all times.
Requirements
  • High School Diploma.
  • Clerical skills, including typing, filing, office machine operations, cash register operation, and record maintenance.
  • Computer proficiency with MS Outlook, Word, and Excel.
  • Excellent interpersonal, administrative, telephone, and other communications skills.
  • Bilingual (English/Spanish) is a plus.
Physical and Mental Requirements
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
Equipment Used
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations and POS systems.

Guest Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.