Front Desk Operations Manager

5 days ago


Bear Lake, United States Guest Services Full time
Job Summary

The Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and clean facility environment.

Key Responsibilities
  • Supervise and train front desk staff, including scheduling, disciplining, and reviewing performance.
  • Respond to guest inquiries and resolve customer complaints in a professional and positive manner.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Maintain a safe facility environment, including standards for maintenance, upkeep, and employee hygiene.
  • Notify the Lodging Manager of any unusual events, circumstances, or safety or quality control issues.
  • Represent the company in a professional and positive manner at all times.
Requirements
  • High School Diploma.
  • Clerical skills, including typing, filing, office machine operations, cash register operation, and record maintenance.
  • Computer proficiency with MS Outlook, Word, and Excel.
  • Excellent interpersonal, administrative, telephone, and other communications skills.
  • Bilingual (English/Spanish) is a plus.
Physical and Mental Requirements
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
Equipment Used
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations and POS systems.

Guest Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.



  • Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of our front desk and lobby area. This position oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining excellent guest service.Key ResponsibilitiesReceive direction from the...


  • Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of our front desk and lobby area. This position oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining excellent guest service.Key ResponsibilitiesReceive direction from the...


  • Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of our hotel's front desk and lobby area. This position is responsible for overseeing the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining excellent guest service.Key...

  • Front Desk Supervisor

    4 weeks ago


    Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of our front desk and guest services. This position oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining exceptional guest service standards.Key ResponsibilitiesReceive...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for leading our front desk operations and ensuring that our guests have an exceptional stay.Responsibilities:Manage...

  • Front Desk Supervisor

    3 weeks ago


    Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and welcoming environment for guests. This role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.Key...


  • Shaver Lake, California, United States Serenite Hospitality Full time

    Job SummaryWe are seeking a highly skilled Front Desk Lead to oversee the daily operations of our front desk, ensuring exceptional customer service and managing a team of front desk agents.Key ResponsibilitiesOversee the daily operations of the front desk, ensuring a high level of customer service is provided to all guestsManage a team of front desk agents,...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for providing exceptional guest services, managing the reception area, and supervising front office staff.Key...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key Responsibilities:Front Desk Operations:...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key Responsibilities:Front Desk Operations:...


  • Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our high standards of service excellence are...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key Responsibilities:Manage the front desk...


  • Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Homewood Suites & Hampton Irvine. The ideal candidate will possess excellent leadership and communication skills, with a proven track record of delivering exceptional customer service.Key ResponsibilitiesSupervision of Staff: Lead, mentor, and...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to lead our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office staff, you will be responsible for ensuring exceptional guest services and maintaining a positive and welcoming atmosphere in our reception area.Key...


  • Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to lead our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office staff, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.Key Responsibilities:Manage...


  • Lake Placid, New York, United States HHM Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HHM Hotels. As a key member of our front office team, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and sustainability.Key ResponsibilitiesSupervise and train front...

  • Front Desk Manager

    2 months ago


    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....


  • Lake Placid, New York, United States Bluebird Lake Placid Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Bluebird Lake Placid. As a key member of our hotel operations team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key Responsibilities:Leadership and Management: Lead and manage the front...


  • Salt Lake, Utah, United States Fairfield Inn by Marriott Downtown SLC Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Fairfield Inn by Marriott Downtown SLC. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the reception area, and supervising front office staff.Key...


  • Lake Charles, Louisiana, United States L'auberge Casino Resort Lake Charles Full time

    Job Title: Front Desk Assistant Shift ManagerWe are seeking a highly skilled and experienced Front Desk Assistant Shift Manager to join our team at L'auberge Casino Resort Lake Charles. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...