Outdoor Guest Services Representative

1 day ago


South Lake Tahoe, California, United States Aramark Full time
Job Summary

We are seeking a highly skilled and customer-focused Outdoor Guest Services Worker to join our team at Adventure Mountain at Lake Tahoe. As a key member of our team, you will be responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.

Key Responsibilities
  • Greet and provide exceptional customer service to guests while anticipating their needs
  • Book reservations and coordinate registration with accuracy and efficiency
  • Operate a register and/or software system to complete cash and credit card transactions with precision
  • Answer phone calls and emails, and deliver messages as needed in a timely and professional manner
  • Maintain a positive attitude and provide excellent customer service to guests, customers, clients, and co-workers
  • Perform other duties and tasks as assigned by manager to ensure seamless operations
Requirements
  • Previous guest services experience preferred, but not required
  • Demonstrate excellent customer service skills, interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail in all aspects of the job
About Aramark

Aramark is a leading global provider of food, facilities, and uniform services. We are committed to delivering exceptional experiences for our guests and customers, while fostering a positive and inclusive work environment for our employees. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.



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