Global GIS Product Support Analyst

2 weeks ago


Santa Clarita, California, United States Avance Consulting Full time

Position: GIS-Global Product Support and Testing Analyst

Domain: Semiconductor

Experience Required: 5-7 years

Key Responsibilities:

  • Develop comprehensive digital operational workflows to efficiently manage Semiconductor R&D Lab activities.
  • Act as a Business Analyst for R&D Lab Operations, primarily focusing on Manufacturing Execution Systems (MES).
  • Evaluate business requirements and collaborate with Business Process Analysts and end-users to refine and streamline needs to enhance business value.
  • Configure MES systems to align with organizational requirements.
  • Document and uphold the MES modeling processes.
  • Partner with IT portfolio managers, project managers, and clients to co-create a MES roadmap, driving product features from conception to launch in a dynamic environment.
  • Operate within an Agile framework, continuously assessing business needs, refining priorities, outlining milestones, and identifying potential opportunities and risks.
  • Engage with user-focused groups to define a self-service user experience, providing support and monitoring for clients.
  • Translate product roadmap features into clearly defined product requirements, including features, user stories, and acceptance criteria.
  • Prioritize and manage the sprint backlog for assigned products, balancing stakeholder requirements.
  • Lead the functional design process based on a deep understanding of user needs and technology.
  • Draft and review the Functional Specification document in alignment with Business Process Documents and Business Requirements Documents.
  • Present the Functional Specification to Technical Architects for design review and approval, collaborating with Business Support on the functional architecture for various processes in a semiconductor lab.
  • Support global business operations across different time zones.
  • Participate in quality assurance checkpoints during delivery to provide guidance and ensure alignment with the original scope. Review User Acceptance Testing (UAT) test cases and collaborate closely with business and execution teams to complete UAT.

Qualifications / Skills:

  • Proficient in English, both written and spoken.
  • Possess a blend of technical expertise and business insight.
  • Self-motivated individual with exceptional project management capabilities, adept at managing multiple tasks efficiently.
  • Excellent communication skills, capable of engaging, influencing, and inspiring partners and stakeholders to foster collaboration and alignment.
  • Demonstrated experience and functional knowledge of MES systems; familiarity with FactoryWorks MES is advantageous.
  • Prior experience in the semiconductor industry or relevant semiconductor knowledge is preferred.

Education & Experience:

  • Bachelor's degree with at least one year of experience in product or project development.
  • Experience working with MES solutions and/or within the semiconductor sector.


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