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Global GIS Product Support Analyst

2 months ago

Santa Clarita, California, United States Avance Consulting Full time

Position: GIS-Global Product Support and Testing Analyst

Domain: Semiconductor

Experience Required: 5-7 years

Key Responsibilities:

  • Develop comprehensive digital operational workflows to enhance the efficiency of Semiconductor R&D Labs.
  • Act as a business analyst for R&D Lab Operations, primarily focusing on Manufacturing Execution Systems (MES).
  • Evaluate business requirements and collaborate with BPA/End users to streamline processes that deliver tangible business value.
  • Configure MES systems to align with organizational needs.
  • Document and maintain the MES modeling processes.
  • Work alongside IT portfolio managers, project managers, and clients to co-create a MES roadmap, driving product features from concept to launch in a dynamic environment.
  • Engage in Agile methodologies, continuously assessing business needs, refining priorities, and identifying opportunities and risks.
  • Collaborate with user-focused groups to define a self-service user experience, ensuring robust support and monitoring for customers.
  • Translate product roadmap features into detailed product requirements, including features, user stories, and acceptance criteria.
  • Manage and prioritize the sprint backlog for assigned products, balancing stakeholder requirements.
  • Lead the functional design process, leveraging in-depth knowledge of users and technology.
  • Define and review the Functional Specification (FS) document in alignment with Business Process Documentation (BPD) and Business Requirements Document (BRD).
  • Present the FS to technical architects for design review and approval, collaborating with business support on functional architecture for various semiconductor lab processes.
  • Provide global business support across different time zones.
  • Participate in quality assurance checkpoints during delivery to ensure alignment with original scope, reviewing UAT test cases and working closely with business and execution teams to complete UAT.

Qualifications / Skills:

  • Proficient in English, both written and spoken.
  • Strong balance of technical expertise and business insight.
  • Self-motivated with excellent project management capabilities, adept at managing multiple tasks efficiently.
  • Exceptional communication skills, capable of engaging and influencing partners and stakeholders to foster collaboration.
  • Demonstrated experience and functional knowledge of MES systems; familiarity with FactoryWorks MES is advantageous.
  • Prior experience in the semiconductor industry or relevant semiconductor knowledge is preferred.

Education & Experience:

  • Bachelor's degree with at least one year of experience in product or project development.
  • Experience working with MES solutions and/or within the semiconductor sector.