Hotel Operations Manager
5 days ago
A Hotel Operations Manager is needed to oversee the day-to-day operations of a hotel in Delray Beach, Florida. This includes managing staff, handling guest complaints, and maintaining knowledge of hotel features and room availability.
The ideal candidate will have 1-3 years of experience in front office management and be able to read and interpret documents such as safety rules and procedure manuals.
Bilingual English/Spanish is a plus, and knowledge of local activities and attractions is also desirable.
Salary$62,000 - $82,000 per year
Key Responsibilities- Manage a team of hotel staff, including hiring, training, and developing employees
- Handle guest complaints and ensure guest satisfaction
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- Review daily business levels and anticipate critical situations
- Prepare weekly work schedules and adjust them throughout the week to meet business demands
- Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed
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