Hotel Operations Manager
19 hours ago
Join our team at SLS South Beach, AccorHotel, as a skilled Hotel Operations Manager. This exciting opportunity will challenge you to develop and implement strategic initiatives, drive operational excellence, and deliver world-class guest experiences.
About the Role:
- Develop and execute business plans to achieve revenue growth, increase efficiency, and enhance the overall guest experience.
- Collaborate with cross-functional teams to identify opportunities for improvement and implement changes.
- Lead by example, promoting a culture of accountability, ownership, and continuous learning.
Responsibilities:
- Operational Excellence:
- Conduct regular audits to ensure compliance with brand standards, operating procedures, and policies.
- Identify areas for improvement and develop actionable plans to address them.
- Guest Experience:
- Foster a culture of empathy and understanding, responding promptly to guest concerns and complaints.
- Develop and implement initiatives to improve guest satisfaction and loyalty scores.
- Leadership & Team Management:
- Provide coaching, counseling, and training to front office staff to ensure they have the skills and knowledge needed to succeed.
- Empower team members to take ownership of their work, making decisions that align with company values and goals.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- At least four years of management experience in a Front Office Leadership role, preferably in an upscale hotel.
- Proven track record of living company values and promoting a positive work environment.
Estimated Salary: $65,000 - $80,000 per year, depending on experience and qualifications.
About Us: AccorHotel is a leading hospitality group committed to delivering exceptional guest experiences and fostering a culture of innovation and excellence.
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