Resort Operations Manager
3 weeks ago
Resort Operations Manager
About the Role:The Resort Operations Manager is responsible for overseeing the front desk, associates and bell staff to ensure a seamless guest experience.
Key Responsibilities:- Evaluate guest satisfaction levels and monitor trends for continuous improvement.
- Ensure all guests are treated efficiently and courteously, with high standards applied.
- On-board, train, and direct new department employees.
- Maintain Front Office quality standards and apply policies consistently.
- Work with accounting to minimize account receivables and adjustments.
- Coordinate activities with other hotel departments for increased communication and guest satisfaction.
- Maximize room occupancy at best rates using up-selling techniques.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Manage daily room inventory to achieve optimal revenues and meet guest expectations.
- Complete performance appraisals on time.
- Monitor Front Office team appearance, standards, and performance, emphasizing training and teamwork.
- High school diploma or equivalent required.
- At least 2 years of luxury resort management experience.
- HMS experience preferred.
- Flexible schedule including evenings, weekends, and holidays.
- Effective time management and strong leadership communication skills.
$65,000 - $85,000 per year.
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