Delray Beach Hospitality Director
2 days ago
We are seeking a highly skilled and experienced Delray Beach Hospitality Director to join our team at the 95-room Fairfield Inn & Suites by Marriott Delray Beach. This is an excellent opportunity for a motivated and results-driven professional to take on a leadership role and contribute to the success of our hotel.
The ideal candidate will have a minimum of 1-3 years of front office management experience in the hospitality industry, with a proven track record of achieving high levels of guest satisfaction and room revenue growth. They will be responsible for leading a team of front desk agents and bell staff, ensuring seamless operations and exceptional customer service.
About the Role:
- Lead a team of front desk agents and bell staff to deliver exceptional customer service and achieve high levels of guest satisfaction.
- Implement effective procedures and protocols to ensure efficient and smooth front office operations.
- Maintain complete knowledge of hotel features, room types, rates, and room availability.
- Hire, train, and develop hotel team members to ensure all required training is complete according to standards.
Qualifications:
- Minimum 1-3 years of front office management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
About Us:
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations. You can find out more by visiting our website, www.shanercorp.com.
Estimated Salary: $70,000 - $90,000 per year based on experience.
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