Front Desk Operations Manager

4 weeks ago

Santa Barbara, California, United States Gold's Gym - SoCal Full time

At Gold\u0027s Gym - SoCal, we are seeking a highly motivated and experienced Front Desk Manager to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record of leading high-performing teams.

The Front Desk Manager will be responsible for managing the day-to-day operations of the front desk, including supervising staff, handling member inquiries, and ensuring that all club policies and procedures are followed.

Key responsibilities will include:

  • Managing the front desk team to ensure excellent customer service and a positive member experience
  • Handling member inquiries and resolving issues in a timely and professional manner
  • Ensuring that all club policies and procedures are followed, including cash handling and security protocols
  • Collaborating with the General Manager to develop and implement strategies to improve member satisfaction and retention
  • Providing coaching and development opportunities to front desk staff to enhance their skills and knowledge

Requirements for the role include:

  • 2+ years of experience in a customer-facing role, preferably in the fitness industry
  • Proven track record of leading high-performing teams and delivering exceptional customer service
  • Strong communication and interpersonal skills, with the ability to work effectively with members, staff, and management
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • High school diploma or equivalent required; degree in a related field preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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